F.A.Qs

F.A.Q.s | Livepaty

Welcome to our Help Center!
Find quick answers to the most common questions about shopping at Livepaty. If you can't find what you're looking for, our friendly customer service team is always happy to help. Just reach out to us at Contact@livepaty.com or call +1 (346) 212-7336.

Orders & Shipping

Q: How long will it take to receive my order?
A: After your order is placed, please allow 1-2 business days for processing. Once shipped, delivery times vary by location:

  • Standard Shipping (Continental US): 3-7 business days

  • Express Shipping: 2-3 business days
    You will receive a tracking number via email as soon as your order ships.

Q: What are your shipping options and costs?
A: We offer the following shipping options within the United States:

  • Standard Shipping: $5.99 (Free on orders over $75)

  • Express Shipping: $14.99

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your purchase! If you're not completely satisfied, you can return unworn, unwashed items with original tags attached within 30 days of receipt for a full refund or exchange.

  • Sale items are final sale and cannot be returned.

  • The original shipping cost is non-refundable.

Q: How do I start a return or exchange?
A: Please email us at Contact@livepaty.com with your order number and the items you wish to return or exchange. We will provide you with instructions and a return authorization form.

Q: How long does it take to process a refund?
A: Once we receive your return, please allow 3-5 business days for us to process it. Your bank may then take an additional 5-10 business days to post the refund to your account.

Products & Sizing

Q: Where can I find sizing information?
A: We provide a detailed size chart for each product. Please refer to the chart on the product page for specific measurements. If you need further assistance, email us with your measurements and the item you're interested in, and we'll be happy to recommend a size.

Q: Are the colors on the website accurate?
A: We do our best to represent our products accurately. However, monitor and device settings can cause slight color variations. If you have specific concerns about a color, please contact us before purchasing.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shopify Pay for a fast and secure checkout.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption technology to keep your payment information safe and secure. We do not store your full credit card details on our servers.

Store & Contact Info

Q: Where is your physical store located?
A: We are located in the beautiful city of Ammon, Idaho! Come visit us to try on your favorite pieces in person.
Our Address:
Livepaty
2157 Eagle Pointe Drive
Ammon, Idaho 83406
United States

Q: What are your store hours?
A: Our current store hours are:

  • Monday - Friday: 10:00 AM - 7:00 PM

  • Saturday: 10:00 AM - 6:00 PM

  • Sunday: Closed

Q: What is the best way to contact you?
A: The fastest way to get a response is via email at Contact@livepaty.com. You can also call or text us at +1 (346) 212-7336 during business hours. We strive to respond to all inquiries within 24 hours.